M 01293 884422 | BH 01403 334977

Emergency Help & Our Out Of Hours Providers

What to do in an Emergency

In the case of an emergency please phone (M) 01293 884422 or (BH) 01403 334977 where you will be given instructions from a team member, depending on the nature of the problem.

During our normal opening hours, you will be seen as soon as possible.

In the case of an urgent problem outside of our opening hours, please call us, where our answerphone will provide our out of hours emergency clinic information.

 

 

What is an emergency?

  • Male cats straining to pass urine
  • Problems when giving birth
  • Breathing Difficulties
  • Repeated or continuous fitting
  • Larger dogs with attempted vomiting and bloating of the abdomen
  • Wounds that are bleeding continuously
  • Collapse or loss of consciousness
  • Trauma and road traffic accidents
  • Retching and vomiting and /or severe diarrhoea (especially if blood can be seen)
  • Burns
  • Possible poisonings
  • Unusual vaginal discharge
  • Sudden onset lameness

If in doubt please phone for advice!

Veterinary Referral Emergency Centre (VREC) full address is:

Godstone Highway Depot, Oxted Road, Godstone, Surrey, RH9 8BP

Telephone 01883 744812.

VREC is located just off the M25 at J6 on the A25.

Medivet – Seers Croft Veterinary Surgery full address is:

Tower Road, Faygate, Horsham, West Sussex RH12 4SD

Telephone 01293 851122

If you take the A264 away from Crawley towards Faygate and Horsham, then take the 3rd exit off the Faygate Roundabout this is Tower Road. Seers Croft is signposted from this roundabout and is found a short distance along this road on the right hand side.

Emergency and Out of Hours Client Information for Harvest Veterinary Clinic

  • Please note that Harvest Veterinary Clinic aims to meet and exceed a client’s expectations. We ensure your animal receives caring and professional treatment 24 hours a day, 7 days a week.
  • In case of emergency, please contact Harvest Veterinary Clinic by telephone on (M) 01293 884422 or (BH) 01403 334977. If you require any advice during opening hours, please contact the Clinic and a member of staff will help.
  • If the Clinic is open, you will be requested to bring your animal to the Clinic immediately and you will be seen as an emergency appointment. Telephoning beforehand allows preparations to be made for your arrival – e.g. ensuring an examination room is available so you do not have to wait in the waiting room, and that a member of the veterinary staff is available to initiate first aid and assessment.
  • If the Clinic is open and an animal arrives as an emergency without notice, the animal will be seen as soon as possible and is treated as a priority.
  • At Harvest Veterinary Clinic, we will perform a home visit if requested. However, the suitability of a home visit for your pet will depend on the level of care your pet may need. For most emergencies, best treatment is available at the Clinic because of the support staff, equipment and range of medications available.
  • We will endeavour to arrange a home visit on the day and time requested. However, this is not always possible depending on staff availability and cases at the Clinic. The charge for a home visit is significantly more than the cost of treatment at the Clinic and so please request an estimate.
  • All animals kept overnight at the Clinic will be checked at appropriate times by a veterinary nurse in conjunction with live CCTV footage assessment. The frequency of the checks is directed by the veterinary surgeon based on the treatment required and the severity of the condition. A veterinary surgeon/ nurse do not remain on site during the patients rest periods. Alternatively arrangements can be made to have your pet transferred to a dedicated out of hours care provider with a veterinary surgeon/nurse on site. Overnight arrangements will be discussed with you and an estimate of the cost of these arrangements will be given.
  • If the Clinic is not open, you will hear an answering machine message. Vets, like doctors, now tend to use specialised emergency clinics, to care for patients out of hours. The message will refer you to our emergency out of hour’s service. These are run by Medivet- Seers Croft Veterinary Surgery and Veterinary Referral Emergency Centre.
  • On telephoning either surgery or Centre, you will be able to speak to a veterinary professional (nurse or vet) who will advise you if your animal needs to be seen as an emergency.
  • It can be useful if you take any current medication that your pet has been prescribed.
  • All emergency treatment will need to be paid for at the time. If your pet is insured, this treatment should be covered and can be claimed back. However, please note that there is usually an Excess to pay and the cover always depends on the Terms and Conditions of the policy.